Privacy Policy

Last updated: December 31, 2025

Welcome to VeerRaj Industries Private Limited (“we”, “us”, “our”). Your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://veerraj.com/ (the “Site”) or interact with us through forms, messages, email, or services.

We are committed to protecting your personal information in accordance with applicable laws, including India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1. Who We Are (Data Fiduciary)

Company: VeerRaj Industries Private Limited
Address: [264-265, Vaswani Chambers, Dr Annie Besant Road, Worli, Mumbai- 400030]
Email: [privacy@veerraj.com]
We are the data fiduciary responsible for your personal information collected via this Site.

2. What Personal Data We Collect

Personal data means any information relating to an identifiable individual. We may collect:

Contact & Identity: name, email, phone number, company name.
Service Details: enquiry details, quote needs, logistics/transport requirements.
Technical Data: IP address, browser type, device type, clicked pages, timestamp.
Communication Records: emails, form submissions, messages.
We collect only what’s necessary to provide you with services and respond to your requests.

3. How We Collect Your Data

We collect data:

  • Directly from you (forms, emails, messages).
  • Automatically when you visit or interact with the Site (via cookies and analytics).
  • From third-party service providers (e.g., analytics tools).

4. Purposes of Data Processing

We use the data to:

  • Respond to enquiries and provide services/quotes.
  • Manage user accounts and communications.
  • Improve our website and user experience.
  • Comply with legal and regulatory obligations.
  • Send updates and service notifications (with your consent).

Processing is based on consent, contractual necessity, legal obligations, and legitimate interests as permitted under the DPDP Act.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Make the Site functional,
  • Understand how you use the Site,
  • Improve Site performance.

You can manage cookies via your browser settings; disabling cookies may affect Site functionality. Details about specific cookies used can be provided separately if requested.

6. How We Share Your Information

We may share your personal data with:

  • Service partners (carriers, logistics partners) where necessary to fulfill services.
  • IT/service providers (hosting, analytics, CRM tools).
  • Regulatory authorities when required by law.
  • Payment processors if you make payments through integrated gateways.

We ensure third parties handle personal data in compliance with applicable privacy laws.

7. Data Retention

We retain personal data only as long as needed to:

  • Fulfil service requests,
  • Comply with legal and tax obligations,
  • Address disputes, claims, or audits.

Unused personal data is deleted or anonymized in a secure manner.

8. Your Rights

Under applicable privacy laws (including the DPDP Act):
You may have the right to:

  • Access the personal data we hold about you.
  • Correct/Update inaccurate or incomplete data.
  • Erase your data where legally permitted.
  • Restrict or object to certain processing.
  • Withdraw Consent at any time (where processing is consent-based).

To exercise these rights, please contact us at privacy@veerraj.com. We will respond within applicable legal timelines.

9. Security

We adopt reasonable physical, administrative, and technical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration.

10. Children’s Data

Our services are intended for adults and business users. We do not knowingly collect personal data from children under applicable ages. If we learn we have collected data from a minor, we will promptly delete it.

11. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for their privacy practices. You should review the privacy policy of each website you visit.

12. Changes to This Policy

We may update this policy to reflect changes in legal requirements or our processing practices. We will post the revised policy with the “Last updated” date.

13. Contact & Grievance Redressal

Grievance Officer: IT Head
Email: privacy@veerraj.com
Address: [264-265, Vaswani Chambers, Dr Annie Besant Road, Worli, Mumbai- 400030]
We will review and respond to privacy grievances in accordance with applicable laws.